Left and right arrows move across top level links and expand / close menus in sub levels. Due to observed delivery issues this is a less secure option. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. And my Oyster card. Clipper is committed to protecting your privacy. Registering your card protects your card balance and allows you to set up an online account. /Tx BMC Refunds are only available to registered cardholders and are limited to cash value and unused passes and ridebooks. If do not tag on and/or off, you will be subject to citation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116689862', '');}, 'log_autolink_impression');San Francisco Bay Area. There is no replacement fee for lost or stolen Go Passes. However I only plan to ride the BART a couple times during my stay, so if possible I want to avoid this fee or get a refund on the fee after I finish using the card. Refunds are subject to the fees in Section 10. (Some limitations may apply.) If you have a question, please call (510) 464-6841. Learn more about our privacy policy. It is not available to students or postdoctoral scholars at this time. Learn More about the future of clipper (external link). Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. You can add value, see what's on your card, and see recent transactions. Each time you tag on successfully, you should hear one beep. The smart chip in the card will verify that you have an active pass. Monthly passes and multi-ride tickets, including the VTA Smart Pass, cannot be transferred. /Tx BMC The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream If this happens at any time, please call Clipper at 877.878.8883 for a refund. safe parking at hotels near Oakland Airport?? Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. How can I manage the account on their behalf? All rights reserved. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream BART will refundpaper ticketswith a remaining value greater than $1.00. No. We contacted Clipper and were instructed to write letters to get the refund on two cards. Pay With Be sure to review the paper ticket fare chart at the station. Need to Order a Clippercard? Tab will move on to the next part of the site rather than go through menu items. The other option is a refund. If your card is registered, contact us so we can block your card from further use. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. /Tx BMC EMC o American Express A Station Agent canhelp process a ticket refund request. No service to Chase Center atthis time,stay tuned for updates. Pay it forward. Treasury will mail you a check. 0 0 10.146 10.364 re Pay With Should I stay at a hotel near the airport? H237402VH2P0P04341Qf& EMC For more information, please refer to our pre-tax payroll deduction web page. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Only registered Clipper cards are eligible for refunds. BART will also refund full unused paratransit ticket books. Clipper cards will hold a maximum of $300. Enter and space open menus and escape closes them as well. j&C]5Vr6+9[`MR}(Ir#q;Ts0Im(Vv1Xtzw}%H/X;F*=WZ4gQ`t(mB#/i uuR:rm>.587m9vSsl9rI{yKCc- Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. If a Clipper card is not used for six months, it can be deactivated. Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. f You may want to consider loading Clipper Cash onto your Clipper card for use in such an event. endstream endobj 217 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.1455 10.364 re Only registered Clipper cards, are available for refunds. Like the original poster, I grew weary of being on hold forever and a day when I tried contacting Clipper to ask questions about my account. /Tx BMC balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. 0.749023 g endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* H*2T0T341f& If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). (visit our Chase Center Servicepage As part of tuition and fees, all students pay $180 each semester for a "Gator Pass"this . You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. endstream endobj startxref 0 %%EOF 332 0 obj <>stream Refunds are subject to the fees in Section 10. However, money added since then does not show on the account, as weve not used the cards. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. I'd calculate your estimated usage and only put that amount on the card. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Opens in new window. What a scam! Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. endstream endobj 186 0 obj <>/Subtype/Form/Type/XObject>>stream Learn more about Clipper on your phone. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. Refunds are subject to the fees in Section 10. about the future of clipper (external link). Your refund request will typically be . E\\y\F@B.THH!*o* Additionally, federal tax law prohibits refunds if a card has received any value through an employee transit benefit program. Authentic RAW Classic King Size Pre-Rolled Cones 100 Pack & Free Clipper Lighter. EMC I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream Prior to that he was an assistant sports editor at the paper from 1984-1987. Add value, set up autoload, and check your balance! Key Clipper information translated to Spanish. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. Copyright 2023 Golden Gate Bridge, Highway and Transportation District. The refundmay take 4-6 weeks to process. 0.749023 g For more information, call the BART Treasury at (510) 464-6841. /Tx BMC The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. 0.749023 g You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Here's what you need to know. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Adult paper tickets have a 50 cents surcharge on every trip, which equals $1.00 per round trip. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. The Go Pass is valid for thecalendar year: from January 1through December31. 0.749023 g It is available for free to eligible university, and hospital employees. It's just $3. Q: Your column about problems with Clipper cards alarmed me, so I checked the three accounts I have to see if values that existed when the pandemic began almost two years ago are still there. endstream endobj 181 0 obj <>/Subtype/Form/Type/XObject>>stream BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). Otherwise, you will be logged out automatically. Stanford University. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? H*2T0T3415Rf& walk from 12th St. BART to Jack London square? To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Unfortunately, the Clipper Card doesn't allow that. E\i\\ They are. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P He started his journalism career as a sports editor in Iowa in 1975. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. At your request, we can mail you a new card with your balance restored, typically within 2 business days. My spouse, relative, or close friend needs help managing their registered Clipper card. How can I cancel my card and get a refund? https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco. Min of $5. If your card is registered, contact us so we can block your card from further use. endstream endobj 183 0 obj <>/Subtype/Form/Type/XObject>>stream Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cance lling your card is not necessary. /Tx BMC The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. /Tx BMC What can I do with an online Clipper account? Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. How can I cancel my card and get a refund? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Fares are for one-way travel. EMC If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. To get a refund, complete the Clipper Cancellation Form and send it to Clipper Customer Service along with your payment information. Proper identification is not needed when purchasing a youth or senior/disabled ticket, but proper identification may need to be presented at the fare gate. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Stanford Transportation will automatically renew your Go Pass every four months and you do not need to take any action. /Tx BMC $16.99 10% off. There is a $5 fee for this service. A reader in a prior column thought $300 had disappeared from an account. Less than a cup of coffee. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . Cash value is NOT required and should NOT be deducted when you use an active Go Pass. To request a transfer of cash value from one card to another, wait until you have received your Smart PassClipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. One beep means you have tagged on, and two beeps mean you have tagged off. Clipper's on your phone! She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Hope this doesn't break the bank for you. All Access Digital offer for just 99 cents! 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. 0 0 10.1455 10.364 re How can I manage the account on their behalf? A: Many others are praying, as well. endstream endobj 185 0 obj <>/Subtype/Form/Type/XObject>>stream EMC LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p Refunds, BART Treasury Department2150 Webster St.9th floorOakland, CA 94612. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. 0.749023 g Where to Use On 24 transit services and more. Apparently Bay Area folks found a loophole where BART allowed you to enter a station with the min amt on your Clipper (say $3). As others have said, you can get it on the Clipper phone app for free. 0 0 10.146 10.364 re Tickets submitted for refund must have been purchased by cash or debit card. Metropolitan Transportation Commission . Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. H*2T0T3415Rf& Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. /Tx BMC To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. f No. 0 S, endstream endobj 207 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 176 0 obj <>/Subtype/Form/Type/XObject>>stream Then throw your Clipper card away knowing that your negative balance is more than $3 so you got your $$ back and then some. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. H*2T0T3415Rf& /Tx BMC Then take a long joy ride on Caltrains. This can be more convenient and less expensive than buying a one-way or day-pass ticket at a station ticket machine. How many people do not know and never retrieve their funds? Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. The Go and Smart Passesare non-transferable. H*2T0T341f& How can I check my card balance or how much I was charged for a trip? /Tx BMC EMC Phone. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. Location of mushroom dispensaries in Oakland? EMC Options to Oakland Airport from Union Square. New. 0 0 10.1455 10.364 re Latest Clipper News Never miss Clipper news! For faster replacement, you also can pick up your replacement card at an in-person service location. 0.749023 g endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream If youre not paying with Clipper, please see an attendant for information about ticket purchase. What do you recommend for getting this resolved? endstream endobj 218 0 obj <>/Subtype/Form/Type/XObject>>stream If not, you can check your balance and add value to the card at a ticket machine before starting the journey. Paper Tickets For defective cards, no fees will be charged. If you have any monthly passes or multi-ride tickets on your current Clipper card that you are purchasing through our pre-tax payroll deduction program, they will need to be canceled on the existing card before they can be transferred to your new Smart Pass Clipper card. HD 0UR K(EP%xg:#6(=VU-zTqwn?p Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. BART's Treasury Department will no longer issue replacement tickets in order to reduce the use of tickets in the system. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. You will get a check in the mail at the address you provide. E\\y\F@B.THH!*o* I would love to consolidate all the cards into one card. I only pray theyre still there. After that, you need to tag on and off for each ride. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. Registering your card protects your card balance and allows you to set up an online account. Station Agents can also provide pre-addressed envelopes to Treasury. hb``e``b Y8v $ _(f`ax!y[1igHee,t3mXP!u!Tf3l 3x.S(vOY73 Zl5r0; 4y 'gVlw?H65i\k|ZFKcE2.< If you ever lose your card, well replace it and restore your value for a $3 fee. For details about how to apply for a refund, download theClipper Cancellation Form. But if the fare is $5, it will let you exit and pay the add fare of $2 before you can use the Clipper card for your next ride. You can have multiple adult cards associated with a single account. Subject . When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. 7) d"W0%Q T EMC f 0.749023 g Clipper saves money. 0.749023 g Key Clipper information translated to Spanish. E\\y\F@B.THH!*o* Transit pass . I think you can add value as needed to exit a station, if your balance is insufficient for the journey. The VTA Smart Passallows unlimited travel on VTA buses and light rail. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper is the recommended fare payment method and offers ferry customers a discounted fare. 0 S, endstream endobj 213 0 obj <>/Subtype/Form/Type/XObject>>stream Note that only cash value can be directly transferred. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. Then when you exit, Caltrains will tell you that you have a negative balance. A reader in a prior column thought $300 had disappeared from an account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. So take your balance down to $1.50. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. Registration is easy, and its free. Clipper says it does not take funds away, even if. What can I do with an online Clipper account? What should I do if my card is lost or stolen? You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. Credit Card Type (check one): o MasterCard . Otherwise, you will be logged out automatically. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Clipper said they didnt have money in their accounts. Authorize payment below. Note: Clipper may not be used forGiants Ferryorfor group travel - one accountper passenger per trip. And Venta card LOL, As others have mentioned, use the phone to avoid tge $3 charge. Please note that if you have a discounted card (senior, student, disabled), the Go Pass will not work on these cards. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. If your card is registered, contact us so we can block your card from further use. E\\y\F@B.DHR!"g/ With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. . Refund will be given as Returns shipping; 14 days: Money Back: . Key Clipper information translated to Chinese. Clipper says it does not take funds away, even if the card goes unused for years. Key Clipper information translated to Spanish. EMC To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. To request a refund or adjustment or to report a lost or damaged card, visit the Clipper Customer Support webpage. Clipper App. If you forget to tag on and/or off, you will be subject to citation. 0 0 10.146 10.364 re Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream Ferry tickets and adult Clipper cards may be purchasedfrom terminal ticket machines in Larkspur, Sausalito, and San Francisco. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. Describe the situation, including your account information. 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream 0 { endstream endobj 196 0 obj <>/Subtype/Form/Type/XObject>>stream Yes, you can manage your account using the Clipper app and in your mobile wallet. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? HD 0UR K(EP%xg:#6(=VU-zTqwn?p /Tx BMC /Tx BMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. You must tag your card again when you get off the train. Key Clipper information translated to Chinese. Q: I have 27 cards used for a youth group which has been quiet these past couple of years and is unlikely to restart. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. /Tx BMC EMC endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream For faster replacement, you also can pick up your replacement card at an in-person service location. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. H*2T0T3415Rf& We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Your session is about to expire due to inactivity. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream People were just grabbing free Clipper cards, riding BART, racking up negative balances and throwing the card away. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). If the reader beeps twice to tag you off for your previous ride, swipe your card to tag on. Roadshow: Is defacing license plates to fool toll camera readers on the rise in Bay Area? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Sign up for email alerts here >, *Visit the Angel Island page for ticketing options and FAQs.. 2020, Metropolitan Transportation Commission. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 2020, Metropolitan Transportation Commission. Can I have more than one card in my Clipper account? endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 220 0 obj <>/Subtype/Form/Type/XObject>>stream All Go Pass users should register their Clipper cards on Clippers website. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. Only registered Clipper cards are eligible for refunds. Warriors Ferry / Chase Center Service However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " Someone else may be able to use it. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream OK to stay in Oakland for visit to San Francisco? EMC Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400.
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