If not, use the purple-colored key to edit it. Common error codes include the following: COMM ERR TCPIP LINE BUSY LINE CLOSE FAIL NO HOST RESPONSE DIAL PRIMARY NO LINE Complete the steps in one of the following sections to try to resolve one of the previously listed errors or a different error. -Open the paper compartment. There are two settlement options. Move the terminal to another location to retry the download (such as office fax line) or connect the terminal to an Ethernet connection for Internet downloads and transaction processing. Copyright 2019, Verifone. Your Verifone terminal may also support contactless payments. Delete Group 1 RAM files and follow remote download instructions for reloading VMAC. This error means the card swiped at the terminal could not be recognized by the host system. Transaction has failed because there is no reversal present to perform reversal related transaction. Follow it up by selecting download by pressing the 2 numbered button. {3OC(v _t>HpqBfBV4o4Fd0oY]WU\e"2"3uj y} So, re-load the paper roll or check the condition of the paper roll with the lid. This value is the correct serial number. Transaction has been declined due to an internal error. This will occur as long as your card reader is powered on and connected to an available phone or Internet service. Select CommServer. If these instructions are not followed and the terminal is damaged it will. No reversal will be generated. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. Transaction has failed because of the error in the database. - For example, you set Auto Settlement to being at 10 p.m. After your business has closed for the day, then every day at or after 10 p.m., any unsettled transactions in your batch will automatically be submitted for processing. Transaction has been declined due to the card swiped or inserted is not effective. The PAN number and its length is validated against the configuration. Transaction has been declined due to the card used for the transaction is blocked. This error was observed on an Omni 3750 Dual Com and displayed after a successful download and reboot where the loyalty app never emerges on the root menu screen. The transaction is failed as the Zero Settlement parameter is set as disabled in the acquirer table. To solve this problem-, What to do if you run out of papers for your VX520? Enter the correct terminal ID or contact VHQ admin, if the problem persists. 360 Payments lives by the motto Full Service. Press the Down Arrow located on the far left portion of the touch screen to scroll to the next menu. To Change the date, Use the number pad to press the option that correlates to Edit Date. If this situation arises, the only resolution step is to replace the terminal with a new one by following your normal terminal replacement procedures. In that case, you will have to call your service operator. The device always has the same IP address. JPMorgan Chase Bank, N.A. The first thing you will have to do is, remove the terminals cover from its backside. If group ID #1 is not already listed, enter it and press the enter button. If its still there, reach out to an expert. - Select Yes when the transaction is displayed. This error means the terminal's 9 digit serial number is either (1) not recorded on the account or (2) recorded incorrectly. Transaction has failed because the preauth record is not found. To get to the Commserver, payments and gift cards screen hit the * button above the red X key. - To begin, press the second purple hot key from the left to open the Tip Adjust menu. Common error codes include the following: COMM ERR; TCPIP; LINE BUSY; LINE CLOSE FAIL; NO HOST RESPONSE; DIAL PRIMARY; NO LINE, Confirm the VeriFone VX 520 terminals phone cord is connected to the Phone port on the terminal. Check the in-scope communication channel (Ethernet, wireless, bluetooth, etc) connection status and ensure they are working as desired. 138.55kB (1731885 bits) Date Submitted. The amount included the cash back ceiling limit as well. Transaction has been declined due to unknown issue. Replug the power cord and press the 7 and Enter keys together so that the password entry display comes in. Select SETUPMENU. In case of customer not proceeding with the transaction, then do nothing. Transaction has failed because the initialization of parameters like TID, MID, etc is not done. Remember, merchant credit card software and Comm Server is loaded in Group 1 and Group 2 so you never want to delete memory files from Group 1 or Group 2 nor select the Delete All Groups option. If prompted to pass terminal to customer, bypass by pressing enter again. (If the merchant was initially set up for Dial but wants to change it to IP). The transaction is declined as the application is not able to create an object of the SignatureCaptureView controller. Transaction has been declined due to the card swiped or inserted is not personalized. Check if their long distance works by calling our auth numbers (18002281257 & 18772664012) on their line. Phone line problems such as getting no phone line etc. In some cases, the device's 9 digit serial number is mislabeled underneath the machine. After that you will get a keyboard locked and yes and no option. Corresponds to Visa's, Cardholder refused a single recurring payment. Press Enter to proceed with the admin management menu. Dealing with Verifone is like dealing with the worst third world tech support you can imagine. Sometimes its seen that the USB port is not working or fails to detect the cable. The following are some of the easiest steps to troubleshoot a Verifone VX520: Remove the Terminal from the power supply for around 30 seconds and then plug it back in. Transaction has been cancelled because of the connection error with the signpad. Swipe or insert the card properly to proceed with the transaction. Unwind the paper roll past any glue residue. is a wholly-owned subsidiary of JPMorgan Chase & Co. Chase's website and/or mobile terms, privacy and security policies dont apply to the site or app you're about to visit. The transaction has failed because the transaction tried to perform is not allowed. The terminal screen will display the current Time and Date. Transaction has been declined due to failure of the Token authorisation. Type six digits comprised of the two digit: month, day, and year and press enter. During the unzip process after download, if the terminal returns FILE AUTHENTICATION ERROR either once or multiple times, it is likely the terminal has been signed by the processor who originally ordered the machine. Transaction has been cancelled because the configuration is not valid. Enable to PIN reset option and Press Enter key to do the PIN reset transaction. This can happen during clearing of batch, batch review, or any other admin transactions. Transaction has failed because the deletion of the record is not possible. It means the download was disrupted and must be restarted. Transaction has been declined due the host server unavailability. Press and hold the green Enter key to restart the terminal. Transaction has failed because of the error in the application. Transaction has been declined due the host server unavailability and response has timed out. Then retry the download. Please contact us. State Code: Enter Two Letter State Abbreviation Press Corresponding Numbers on key pad and This error means there is no telephone connectivity to perform the download or process a transaction. Find many great new & used options and get the best deals for Verifone VX520 VX 520 Credit Card Machine Terminal Reader at the best online prices at eBay! If you are using a pin Pad for debit purchases, plug this in before plugging the terminal into a power source. From the Sale screen, press * to open the Home screen. Transaction has been declined due to wrong signature in manual entry mode or signature for PIN by pass mode. Transaction has been declined due to failure of the MAC key generation. Try pressing the zero (0) button on the keypad to see if the screen changes and you successfully access the Comm Server application. A settlement operation is used to close out the current (open) batch of transactions and start a new batch. See Enabling Clerk IDs for troubleshooting assistance. (Verifone VX510, VX520, VX810 & VX820) What do I do if my terminal is failing to connect? Transaction has failed because the record is not found. Find many great new & used options and get the best deals for Used Verifone VX520 Business Credit Card Machine Terminal Reader at the best online prices at eBay! Transaction has been cancelled due to the printer issue. To fix this problem-. Close the case, rip off the extra paper and you are good to go. After successful merchant services download, retry loyalty application download and verify the loyalty app properly displays in the root menu and can be accessed to process transactions. Press 3, Alpha, Alpha, and *DHE will show up. These opinions, findings, or experiences may not be representative of what all customers may achieve. Visa has extended the EMV key's expiration date from 12/31/2015 to 2022, and the terminal must be updated. For information on non-U.S. products and services, please visit our other sites at www.chase.ca/merchantservices and www.jpmorgan.com/europe/merchant-services. Capital Processing Network offers discounted credit card processing . <>stream %%EOF Verifone Terminals Verifone Decline Codes Overview Receiving a decline on your credit card machine may be rare, however, it's important to know what type of decline codes you may receive while processing. The transaction is declined due to the idleTransactionMap is empty. This can be because of batch empty or preath no present scenario. Transaction has been declined due to invalid expiry date entered during manual card entry transaction. Transaction has been declined because the application is blocked. 99 ($1.40/Count) Save more with Subscribe & Save. Then Press Enter and 7 at the same time. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement. Select REPAIR. It may also indicate that the device is not properly configured to run the program or application. Merchants not using the below terminal are not affected. First of all, press the number 8 button from the SoftPlay home screen. Check out our how-to instructions and reference guides, and get the answers you need right away. The consent submitted will only be used for data processing originating from this website. In some cases, the merchants credit card processor disables the manufacturers default password and changes it. Press the PURPLE KEY below the HAMMER AND WRENCH icon in the lower right-hand corner. 5D9?%::dGGXX2|+EBTXrAIN>*8.1aX`"8=6Gx>2w8WM @;iFo}f>,Zo d/ Select COMMSERVER. Reboot the device and the problem should be solved. endobj Transaction has been declined because the message parsing from the host is not correct. Enable to Legacy Protocol support option and Press Enter key to do the Legacy Protocol supported transaction. - Auto Settlement if your card reader is set to automatically settle, it will automatically settle transactions in the current batch at a specific, predetermined time, within a 24-hour period. The configuration parameter is mentioned below: Manual card entry is configurable (enable / disable). To Change the time, Press theFar Left Purple Key to scroll down and use the number pad to press the option that correlates to Clock, then press the option that correlates to Edit Time. Try a different physical phone cable. If problem persists contact VHQ help desk. -If you are connecting your card reader to a telephone line, plug one end of a standard telephone cord into the phone port on the card reader and the other end into your telephone wall jack. If its not attached to the lid it has to be replaced as its defective. In order to get rid of this problem, you will have to return the pin to the distributors so that they can load the XPI. Error Codes Guide The following table explains the error codes (display messages, additional display messages) with the possible reasons for the message prompt and the recommended recovery solutions: The pin pad plugs into the port labeled RS232 . There is no remedy other then complete replacement. Again in the password key, press 1, Alpha, Alpha, 6, 6, 8, 3, 1 and press the enter button. Make sure your ethernet cable is plugged into the ETH port. -Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper. Hi, Im Abdulla! VX520 Is Not Starting This problem is mostly known as the "reboot loop" problem. Did not find the answer you are looking for? Step Two: Enter sale amount using keypad and press Enter. Applications can be wiped clean of RAM and FLASH memory files through the Sys Mode menu which is accessed by pressing F2 and F4 at the same time and entering the default password of 1-alpha-alpha 66831. Best to keep close to original Device ID. Key in the password: Press 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then press the green Enter key. If you see the TAMPER CERTIFICATE blinking message at any time during the bootup phase and the terminal is otherwise inoperable the terminal is toast. This can be with all types of transactions like: wrong invoice number for void transaction, Refund, Reversal, Batch empty or Unadjusted Tip transaction not present scenario, Cashback, Advice, Report Generation transactions if record is not available for particular paramater/ID. Invoice number is not valid endobj Then retry the download. Now, return to the soft pay screen and select the sales screen. Step Three: When prompted to Tap/Insert/Swipe/Key, simply enter the card number using keypad. - Enter the tip amount, press [Enter] and you'll be done.
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